About last August, a customer of mine with a fairly new DELL Vostro PC started getting 'Blue Screen of Death' bad_pool_header crashes in Windows Vista when she attempted to start the AOL 9.0 VR software. It had been working fine for about six months before that. The usual advice from AOL was to uninstall the AOL software and reinstall. That didn't help.The Thomson Speedtouch 330 USB modem was working fine and she could surf the Internet, download updates, etc. without any problems. The AOL crashes were starting to make Windows Vista unstable, so I recommended that she read her email through AOL's webmail facility for now. No solution could be found and though the customer was concerned that she could not use her favourite software on her new computer, at least she could work.
Then last week another customer with an almost identical configuration, started to get exactly the same problem. I suspected the unsupported networking access to AOL was causing the problem. I substituted the USB modem with a router and immediately AOL 9.0 VR was fine and working well. OK, as well as AOL software works which generally is not great!
Back to the first customer with my new solution and bursting with confidence that this will fix her problem. No it didn't. AOL 9.0 VR still crashed even after uninstalling, cleaning up, and reinstalling. Go figure? Suggestions welcome.
As an aside to this, I signed myself up for a free AOL screen name and email address. However this does not allow you to download and use their software. You have to be a member for that. So, I can't diagnose the problem at my workbench.
1 comment:
R.E Bad_pool_header
Hey jonathan, I myself am i nthe same line of work as you, and have had endless problems with G(A)Y(OL)
This problem your suffering from i have came across recently and still nto found a fix, however using (dare i say it) internet explorer, and a quick change of icons, and isntallation of AOL toolbar, i was able to create a temporary fix which appears almost exacxtly the same as the AOl interface.
First installed aol toolbar, and changed settings to that it allowed the *always log in option* this gave the sase mail prompts as aol 9.0Vr
Then created a desktop shortcut, and changed the shortcut icon to aol.
So far my client has been happy as it looks and feels the same, sstil ldoes exactly what they want it to do (check mail and surf the net) and is actually faster than aol.
Unfortunatly most peoples belief seems to be if you have AOL isp then you msut use there program to access the internet, a bit of re educating may be in order here. But you know how some people are, If you find a fix please keep in touch
Regards
Billy Dean
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